1. Customer Feedback and Complaints Policy

We value your feedback and are always looking for ways to improve our service. If you have any concerns or complaints, we encourage you to share them with us.

How to Provide Feedback: You can provide feedback directly to a staff member during your visit or via email at [email protected].
Response Time: We aim to address all feedback and complaints within 5 business days.
Resolution: We will make every effort to resolve any issues and ensure that you have a positive experience with us.

2. Loyalty Program Terms & Conditions

We may introduce a loyalty program for our regular customers. If we do, the following terms will apply:

Eligibility: All customers are eligible to join the loyalty program after making their first purchase.
Points Accumulation: Points will be awarded based on the value of the purchase made. The points can be redeemed for discounts, free items, or other promotional rewards.
Expiration: Points will expire after a certain period (e.g., 12 months), and members will be notified before points expire.

3. Gift Card Terms & Conditions

We may offer gift cards for sale that can be redeemed at our café, bar, and restaurant. The following terms will apply:

Availability: Gift cards will be available for purchase at the restaurant and online via our website.
Validity: Gift cards will have a validity period of 12 months from the date of purchase, unless otherwise specified.
Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash.
Lost or Stolen Gift Cards: We are not responsible for any lost or stolen gift cards. Please contact us immediately if your gift card is lost or stolen.

4. Event Hosting Policy

If you wish to host an event at Anna Liffey, we offer private and semi-private event spaces. Here are the key points for hosting events:

Booking and Deposits: To reserve an event space, a deposit may be required. Full payment is due before the event.
Catering and Menu Options: We offer a range of menu options for events. Any special dietary requirements must be communicated in advance.
Cancellation Policy: If you need to cancel or reschedule your event, please notify us at least 48 hours in advance to avoid cancellation fees.
Behavior: Event hosts are responsible for the behavior of all their guests during the event.

5. Entertainment and Special Event Policy

We may occasionally host live music, entertainment, or special events at Anna Liffey.

Event Announcements: Information about upcoming events will be shared via our website, social media channels, and email newsletter.
Ticketing: Some events may require tickets or reservations. These will be available for purchase in advance through our website or at the restaurant.
Age Restrictions: Certain events may have age restrictions, especially those involving alcohol or mature content.

6. Lost and Found Policy

At Anna Liffey, we understand that items can sometimes be left behind. If you lose an item during your visit, here’s how we handle lost and found:

Reporting a Lost Item: If you’ve lost an item, please inform a staff member as soon as possible. We will check our lost and found section and make every effort to return your item.
Storage of Lost Items: Items that are found will be stored for a period of 30 days. After this period, they may be disposed of or donated.
Liability: While we do our best to keep lost items safe, Anna Liffey is not responsible for any personal items that are lost, damaged, or stolen.

7. Photo and Video Recording Policy

We may take photos or videos of events, food, drinks, and guests (with consent) for promotional purposes.

Permission: Guests will be asked for permission before being photographed or filmed.
Usage: Photos and videos taken by Anna Liffey may be used on our website, social media, and marketing materials.
Opting Out: If you prefer not to be photographed or filmed, please inform the staff upon arrival.

8. Age Restriction for Alcoholic Beverages

We are committed to serving alcohol responsibly and in accordance with the law. To ensure the safety and well-being of our guests, the following age-related rules apply:

Legal Drinking Age: You must be 18 years or older to purchase or consume alcoholic beverages at Anna Liffey.
ID Verification: If you appear to be under 25 years of age, we will ask for proof of age in the form of a government-issued photo ID (e.g., passport, driver’s license).
Refusal of Service: We reserve the right to refuse the sale of alcohol to any guest who is unable to provide valid identification or appears intoxicated.

9. Right to Refuse Entry

We want all guests to have a pleasant and safe experience at Anna Liffey. However, we reserve the right to refuse entry for various reasons, including but not limited to:

Dress Code: Guests must adhere to the dress code as set by the restaurant, which may include no offensive attire or clothing that is considered inappropriate.
Behavioral Concerns: We may refuse entry to anyone who is exhibiting disruptive, threatening, or offensive behavior or who may pose a risk to the safety of our staff or other guests.
Health and Safety: Guests who do not comply with health and safety regulations or any local government mandates (such as COVID-19 guidelines) may be denied entry.
Capacity Limits: If the restaurant has reached full capacity, we may not be able to allow entry until space becomes available.

10. Right to Ask Guests to Leave

To maintain a comfortable and safe environment for all guests, Anna Liffey reserves the right to ask anyone to leave the premises at any time, including but not limited to:

Disruptive or Inappropriate Behavior: Guests who engage in loud, unruly, or inappropriate behavior may be asked to leave the restaurant.
Drunkenness or Intoxication: If a guest is visibly intoxicated or behaving in a manner that could cause harm to themselves or others, they will be asked to leave.
Failure to Follow Policies: Any violation of our restaurant’s policies, including smoking, disruptive behavior, or failure to comply with house rules, may result in being asked to leave.
Refusal to Leave: If a guest refuses to leave when asked, we will contact the appropriate authorities.